Introduction

Data Controller: The name and address of the data controller can be found in the footer of this website.

Trading Name: for the purposes of this Privacy Policy, the Data Controller is referred to by Bluechip.

This Privacy Policy, last updated on 22/07/2022, defines the data processing practices carried out by Bluechip

Here at Bluechip we like to make things simple and easy for our customers and that includes being clear, transparent and open about the data we collect, how and why we use the data we collect, so this page has many Details.

We explain in detail how we use your personal data, whether you are just visiting, making a deposit or playing one of our games. This policy includes information you may not know about your data privacy rights, the circumstances in which we share and obtain your information, and how we use it to personalize the communications you receive. We suggest that you carefully read all sections below.

If there is any update to this policy, we will inform you.

Please note that all our employees undergo regular Information Security training and are required to follow confidentiality protocols and internal procedures whenever they handle your data.

We hope you find this page useful. In case of any questions or concerns about Data Protection, please contact our Data Protection Department at [email protected]

Our Privacy Policy Promise

Bluechip values ​​and respects the privacy of all our customers. Therefore, we make the following promise:

Bluechip is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will make these clear and explain them to you and respect your wishes and preferences.

What information do we collect?

We collect two types of data and information:

  • Personal Information. Used to identify an individual. This information is sent directly by you, such as: telephone number; full name; email address; home address; birth date; means of payment (eg credit card number); and other financial information we may need to provide our services. Other information is collected from your device (eg geolocation and IP address data) and information about your activity on our services (eg pages viewed, online browsing, clicks, actions, etc.).
  • Non-Personal Information. This second information is unidentified information pertaining to you, which may be collected when you make use of our services. We are not aware of the user’s identity. This is aggregate usage information and technical information transmitted by your device, including certain software and hardware information (for example, the type of browser and operating system used by your device, language preference, access time and domain name of the website to from which you linked to the services, etc.), the purpose of this information is to improve the functionality of our services.

If we combine Personal Information with Non-Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.

How do we collect your information?

Collecting Information About You, From You!

Bluechip collects personal information about you whenever you use our services. Some of these are provided directly by you, for example when you create an account or deposit funds into your account. Other information is collected during your interactions with us, such as: bets placed, chats, (with your consent) made to our Bluechip Customer Service, and the way you access, view, share, contribute and communicate with us, whether through our channels social media or other functionality. All this, using cookies. In addition, if you consent, we will also record all phone conversations. (Please see the dedicated section on Cookies for more information on their use.)

Collecting information about you, through your device

We collect information from the devices you use when you access Bluechip content, products and services. This includes, but is not limited to, the following: your IP address (a number that identifies a specific device on the Internet and is required for the device to communicate with websites), hardware model, operating system, and version number.

Collecting information about you from cookies

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general Internet usage using a cookie file that is stored in your browser or on your computer’s hard drive. Cookies contain information transferred to your computer’s hard drive. They help us improve our website and provide you with a better, more personalized service. Some of the cookies we use are essential for the website to operate. The cookies we use can be grouped into four separate categories and are explained in the section below for cookies.

Collecting Information about you, (through) external companies

To help us meet our legal and regulatory Know Your Customer (KYC) Verification Process and social responsibility obligations

  • When you open your account, we may cross-reference the information you have provided to us with external/governmental companies for anti-fraud, money laundering and identity verification processes as well as to verify that you are registered with them because you requested not to be allowed to play. or to receive promotional content.
  • We use publicly available information on social media sites and the like to help us verify the information you provide. Only after this verification, we record and save the results.

How do we use the information collected?

We use and share Personal Information in the ways described in this Privacy Policy. Personal Information will be disclosed to a third party only to the extent required for the specific purpose as stipulated in this Privacy Policy, and in such cases, we require the relevant third party to agree to process such information in accordance with our Privacy Policy.

We will not disclose your Personal Data to any third parties outside your country. However, in the event that such a transfer of data takes place, we will take all possible steps to ensure that your data is treated securely, as it is within the European Union and in accordance with this Privacy Policy and applicable law. In addition, we will update the current Privacy Policy to reflect the transfer of data across borders and the protections relevant to your privacy.

The information we collect, which may include “Personal Information”, serves the following purposes:

  • To set up your account and provide our services (for example: identifying and verifying your personal data, sending checks, processing your payments, consulting the national self-suspension registry to determine whether we may allow you to access online games and receive marketing materials. ) The legal and legal basis for all the activities mentioned in the execution and execution of the contract or the fulfillment of legal or regulatory obligations;
  • Identify and authenticate your access to certain resources;
  • Indicate that you have won (in winner announcements on our site or in a tournament 

leaderboard) using your username. Therefore, we recommend that you avoid any information that could personally identify you, however it is at your discretion;

  • Communicate with you and keep you informed of our latest updates;
  • Market our services and products or those of any of our business partners and affiliates;

we send advertising;

  • Conduct a survey or conduct anonymous reviews to improve and customize our services to your needs and interests;
  • Support and troubleshoot our services and to answer your questions;
  • Investigate violations and enforce our policies as required by law, regulation or other governmental authority, or comply with a subpoena or similar legal process or respond to a government request.

How long do we keep your information?

We keep your personal information only as long as we have a valid legal reason to do so, which includes: providing you with the services and products you have requested, complying with our legal and regulatory obligations, resolving disputes, and enforcing our contracts.

The period for which we keep different types of personal information may vary depending on why we originally obtained it, why we process it and the legal requirements that apply to it.

When setting our data retention and deletion periods, we take into account a number of factors, including applicable rules and standards relating to betting and gaming, money laundering, taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our services and audit requirements. In order to comply with our requirements, some of your personal data will need to be retained for a period after you cease to be a customer. When we no longer need them to meet the above requirements, we will either securely delete them or keep them anonymous.

Your rights

You have the following data-related rights:

  • Right to be informed, transparently, about how we are using personal data. Therefore, we have detailed all items in this Privacy Policy.
  • Right to access, through a copy of the personal data we hold about you.
  • Right to rectification of any incomplete or inaccurate data with us so that you can correct/rectify it.
  • Right to erase, also known as “Right to be Forgotten”. You have the right to ask us to erase your personal data when there is no good reason for us to continue to process it.
  • Right to data portability. This gives you the right to receive personal data, provided by a controller in a structured, commonly used and machine-readable format, and includes the right to request that a controller transmit that data directly to another controller.

To exercise any right over your Personal Data, please contact [email protected]

We are authorized to request and verify your identity before fulfilling any request. Therefore, we reserve the right, in certain situations, to request that your identity be verified through additional methods or forms until we are satisfied with the veracity and/or legality of your request. These additional verification measures are applied to ensure that your Personal Data is not disclosed under any circumstances to unauthorized persons.

If you believe that your privacy rights have been violated or if you do not agree with the decision we have made about your privacy rights, you have the right to complain to the relevant supervisory authority.

Cookie Section

What are cookies?

‘Cookies’ are small text files stored in your browser that allow us to recognize your computer when you visit our website. Cookies are essential to keep certain parts of our website working properly and securely. We also use them to make things faster, easier and more personal for you and to help us understand how our website is used. They can also be used to present more personalized advertising content.

To do all this, cookies collect certain personal information about you whenever you use our website. You can choose to accept or reject some or all types of cookies and control them through the browser settings on your device. We will inform you of this by displaying our cookie banner when you visit our website. If you continue to use our website without adjusting your browser settings, we will use cookies as described in the sections below. So, to help you make an informed choice, it’s important to know why we use different types of cookies and what that means for your online experience. This section provides a summary of the main points and tells you how to disable the different types of cookies. We remind you that this will affect your experience on our website.

They also allow Bluechip to find out which advertisement brought you to our website, we may use Bluechip cookies on your computer. In the event that we collect such information, you will remain personally non-identifiable and we will not share this information with any third parties who are not connected with us.

The categories of cookies

The cookies we use fall into the following categories:

  • Strictly necessary. This type of cookie allows you to browse the website and use essential features such as secure areas and online registration. These cookies do not gather any information about you that can be used for marketing purposes or to remember where you have been on the Internet. These cookies are essential for us to ensure the performance of our website. If you disable them, we will not be able to guarantee your security or predict the performance of our website during your visit.
  • Performance. This type of cookie collects information about how you use our website, for example which pages you visit and if you experience any errors. The information collected is anonymous and is used only to help us improve the functioning of the website, assess the interest of users and measure the effectiveness of advertising.
  • Functionality. This type of cookie remembers your preferences for tools found on our website, so you don’t have to reset them each time you visit. Some of them are managed by third parties. They can, for example, determine whether you see the most recent or oldest comments made on an article. They can also help us greet you by name, and remember your language choice or your region.
  • Segmentation/tracking. These cookies are used to analyze which advertising may be most relevant to a website user based on the areas of the website the user visits.